Frequently Asked Questions (FAQ)
In this section, you will find various frequently asked questions that we get regarding Bookchain®.
What is the digital book format supported by Bookchain®?
Bookchain® supports the EPUB format (version 3 and higher) for digital books.
What should I do to read the digital book I purchased with Bookchain®?
You have access to your purchased digital books in the Bookchain® Reader. You'll be able to log in with the same Bookchain® account created during your purchase.
Is it possible to read digital books purchased with Bookchain® if I don’t have an internet connection?
Unfortunately offline reading is not currently available.
Which devices can read my digital book purchased with Bookchain®?
All internet connected devices with a browser supported by Bookchain® will connect to the Bookchain® Reader.
What browsers are supported by Bookchain®?
The provider supported versions of Safari (Apple), Edge (Microsoft), Chrome (Google) and Firefox will all work with Bookchain®.
What are the payment methods accepted by Bookchain® for the purchase of a digital book?
Why do I have to create a user account to buy a book on Bookchain®?
This user account will be used to access your library, where all of your Bookchain® purchases will be available at all times.
Why do I also need to create a blockchain account when creating an account in Bookchain®?
Bookchain® uses blockchain technology to create and secure your purchased digital books.
What should I do with my blockchain account after creating it?
You don't have anything left to do as Bookchain® takes care of everything. You can access your blockchain address in your account at any time.
If I’m an author or publisher and I want to publish books on Bookchain®, what should I do?
To upload and publish your book, you'll have to create an account on our Bookchain® Portal, upload your digital books (EPUB 3 or higher format only) and create your smart contracts.
If I have questions about a digital book purchase made on Bookchain®, who should I contact?
You can contact our technical support team at firstname.lastname@example.org.
If I need to change my password on Bookchain®, what do I need to do?
Go to the parameters section in your Bookchain® account, or reset it from the login page.
Why do I need to enter the confirmation code (sent by email) when I create an account on Bookchain® or when I try to change my password?
This is a two-factor authentication check for additional security, to make sure that you are indeed the one requesting changes.
Where can I find the confirmation code sent when creating accounts on Bookchain® or when changing my password?
The verification code is sent directly to the primary email address you are using for your Bookchain® user account.
When I buy books on Bookchain® , who does the money go to?
Bookchain® sends over 80% of the amount you have spent on books directly to the royalty holders of those books. The rest is used to pay the operating fees of Bookchain®.